How long does the season last?
The city bikes are available all year long. 365 days of city biking, oh yeah 😎
The city bikes are available from 5 am until 12 am. Unlock a bike at 11:59 pm and you can use it until 12:44 am or until 06:44 am with extended rental activated.
For how long can I use a bike?
The standard rental time is 45 minutes per trip. After 45 minutes, you can activate a feature called extended rental and keep it up to 6 hours and 45 minutes at a time. This will cost you 5 NOK per 15 minutes,
Where are you planning new stations?
New stations are being planned continuously. As of now we do not have exact information where they will show up, but there are many stations planned, even outside of the city center. We promise to keep you in the loop.
Can I use the city bikes without a smart phone?
Unfortunately no, the app is the only way to go.
Can I rent more than one bike with one subscription?
No, you can only rent one bike per subscription. Each one has to be linked to separate phone numbers.
I lost my city bike. What do I do?
If you have already parked the bike, go back and check if it is locked properly. If that does not apply, contact us here or in the app and we will help you out.
I found a city bike outside of a station. What do I do?
Please park it at the closest city bike rack 🙏 You will find an overview of those here.
I have received a Bergen City Bike gift card. How do I get started?
Lucky you! Register your value code on here and follow the steps from there.
Is there GPS on the bikes?
Yes, we do have a GPS on the bikes.
Are the bikes electric?
Do I get 5 extra day passes from OBOS with all subscriptions?
No, you only get 5 extra day passes when buying a season pass at full price, as a member of OBOS. Subscriptions bought with discount or special offers does not include this benefit.
How can I stay up to date?
I have more questions!
You can send us a message here or in the app. You can also email us at email@example.com.
We love hearing from you and we will answer you as fast as we can! You can also reach us by phone (+47) 902 59 737 between 7 am and 10.45 pm, Monday to Sunday.